Shipping & Returns
Thank you for your interest in our products :)
We are a small start-up in Detroit. With much request, we are beginning to ship our Unwind Kits to a limited set of postal codes. We hope to ship to the entire US as we grow! Thanks for your patience for now.
If your state / zip code isn't included in our ship list, please send me an email (firstname.lastname@example.org) and we will see if we can make it work. Our rates can only go so far, but if you are willing to pay for shipping, we are willing to ship it to you!
Currently, we are shipping to 10 states (limited zip codes within each state). Basically the closer you are to Metro-Detroit, the easier it is to ship to you! We are happy to discuss sending you a kit if you are outside of our current shipping zone.
- West Virginia
Shipping is a discounted rate of $5-7 depending on your shipping zone (priority 1-3 day and UPS ground 1-2 day). Each kit is boxed separately, so if you buy two kits and you are in Zone 1, you will pay $10 for shipping ($5 each box).
Because part of our product is perishable, we do not accept returns. We ship priority mail (1-3 days) or UPS ground 1-day to ensure the products get to you cold and fresh. Each of our Unwind Kits are thoughtfully packed with 2 (yes 2!) 48 oz gel packs PLUS insulation envelopes and liners.
We ask that you keep a close eye on your delivery tracking and updates. We ask that you DO NOT leave the box sitting on your porch for too long, especially on a hot day. Unfortunately, these are things we cannot control. That said, if you are unsatisfied or receive anything damaged, please contact us and we will work with you to make sure you are a happy customer.